Managed Services

BoxFabric offers professional hosting managed services include monitoring systems and client subscriptions that presently exist or are related to your hosting needs.  We also have services that can be custom configured for your hosting infra.

INCLUDING:

24/7 Real-Time Monitoring

    • Enterprise monitoring and notification system
      • Connectivity monitoring
      • Bandwidth monitoring
      • TCP port monitoring
      • Deep inspection monitoring (content validation)
      • SNMP trapping

 Ongoing Maintenance

    • HPSIM system works management suite
      • Monthly scheduled maintenance, OS patches, application server patches
      • Security errata and notifications

 Proactive Security Management

    • Ambrion Trustwave Subscription
      • External scanning entity, 3rd party.
      • Thorough security audits, software signature comparisons
      • PCI compliance audit.
      • Intrusion & Brute force testing abilities.

ENHANCED:

 On-call Staff & Trouble Ticket System for Incident Support

    • 24/7/365 support availability
    • Telephone, email, online trouble ticket system channels
    • Managed consulting services available.

 Fully managed and supported environment

    • Network & traffic management
    • Fault notification and resolution
    • Application support levels

 Vendor managed relationships

    • Expedited priority support
    • Contracted recovery options
    • Risk-mitigated support contracts

 Disaster Recovery

    • Bare metal restore options through backup software
    • Hardware replacement insurance coverage

Extended Partnership Support

    • confidential, trusted CTO level service provider relationships

Extensive Infrastructure Control Panel:

    • Domain management
    • Credential management
    • Bandwidth management
    • Hourly Backup / Restore management
    • Ticket and Knowledgebase Management
    • Email account management
    • Account status reports
    • Statistics and analytics